Wheelchair Transportation
ADA compliant vans with four point tie downs for manual, power, tilt in space, and bariatric wheelchairs. The passenger stays in their own chair from pickup door to appointment door.
Watertown, Massachusetts
Medical Transportation in Watertown, MA
Wheelchair, stretcher, stair chair, and ambulatory medical rides for Watertown residents. Door through door assistance, four point tie downs, powered chairs up to 600 pounds, and an exact fare quoted first.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Medical transportation in Watertown, MA means prescheduled ground transport, without an ambulance, for patients who cannot use a car, a taxi, a rideshare, or the bus to reach an appointment. FedNor Transportation, LLC serves all of Watertown, from Watertown Square and Coolidge Square to the Oakley and Bemis neighborhoods. Mount Auburn Hospital sits a few minutes down Mount Auburn Street, and the Longwood Medical Area is a straight run over the river, which makes Watertown one of the easier towns for same day requests. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM.
Our Services
What Medical Transportation Services Does FedNor Offer in Watertown?
FedNor operates six medical transportation service lines for Watertown patients, all door through door. Watertown's two family homes and older apartment buildings usually mean a short flight of steps at the entrance and a hallway between the apartment and the street. Our drivers meet the passenger at the door, manage the steps and the threshold, and escort them to the check in desk at the other end.
Powered and Heavy Wheelchair Transport
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Most area operators decline these chairs. We do not.
Stretcher and Stair Chair Service
Professional Stryker stretchers with a trained attendant for patients who cannot sit upright, plus stair chair assistance for walk ups, split entries, and narrow staircases.
Ambulatory and Senior Transportation
Accessible vehicles with full driver assistance at both ends for passengers who walk with a cane, walker, or crutches. Door through door, on your schedule.
Recurring Dialysis, Infusion, and Therapy Schedules
Standing schedules for dialysis, chemotherapy, radiation, infusion, wound care, and physical therapy. Same driver, same vehicle, same pickup window, every session.
Hospital Discharge and Inter Facility Transfers
Same day discharge pickups when the hospital calls in the afternoon. Contracted facility service with priority scheduling for skilled nursing homes and rehabilitation centers.
Wheelchair Service
Do You Offer Wheelchair Transportation in Watertown?
Our ADA compliant vans carry Watertown wheelchair users in their own chairs, secured with four point tie downs, from the pickup door to the appointment door. Nobody transfers out of their chair, which keeps the fracture and fall risk down. Tell us the chair type, the chair weight, and whether steps sit between the door and the street, and the right vehicle is assigned before the day of the ride.
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds are carried with four point securement. Watertown riders declined elsewhere on chair weight get one call, a confirmed weight, and a van that fits.
Stretcher Service
Can Patients Travel on a Stretcher in Watertown?
Watertown patients who cannot sit upright travel on professional Stryker stretchers with a trained attendant on board. Discharge planners at Mount Auburn Hospital and St. Elizabeth's Medical Center use this service for scheduled discharges, transfers into rehabilitation facilities, and long distance supine moves.
The attendant confirms positioning with facility staff, locks the stretcher into the vehicle system, monitors comfort for the full trip, and completes a staff to staff handoff at the receiving desk. Where an entry staircase rules out a stretcher, the stair chair brings the patient down to street level first.
The Basics
What Is Non Emergency Medical Transportation in Watertown?
Non emergency medical transportation, shortened to NEMT, is prescheduled ground transport for patients whose condition rules out driving, transit, or a rideshare, but who need no ambulance. Watertown riders use it for dialysis, chemotherapy and radiation, infusion, wound care, post surgical follow ups, behavioral health appointments, and hospital discharges.
How Does NEMT Differ from Other Watertown Transport Options?
- Rideshare apps carry no lift, no tie downs, no wait, and no escort past the curb.
- The 71, 70, and 57 bus routes end at a stop rather than a front door, and Watertown has no rapid transit station.
- The Watertown Council on Aging van runs limited hours inside town and carries no stretchers.
- Ambulance transport answers emergencies and bills at emergency rates.
How Does FedNor Fill the Gap?
FedNor fills the gap between those options: scheduled, accessible, door through door, priced upfront, and available across town lines. Private pay riders book directly with a transportation company and skip the middleman.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Watertown requires a 911 call to the Watertown Fire Department, not a van booking. FedNor Transportation is a private pay provider: rides are booked directly with us or billed to a partner facility, with rates quoted upfront and payment due upfront.
Eligibility
Who Books and Pays for Watertown Rides?
FedNor is a private pay provider, which means Watertown families, facilities, and case managers book directly and pay by the trip with no middleman in between. Four rider groups fit this model:
- 1Patients whose health insurance carries no transportation benefit.
- 2Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 3Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 4Riders who want door through door service, a specific pickup time, or a same day booking that rideshare apps and transit cannot deliver.
Because FedNor is private pay, you deal directly with us. You call, we quote the exact fare, and the vehicle is dispatched. Payment is due upfront, and one companion rides free.
Where We Go
Where Does FedNor Transport Watertown Patients?
FedNor delivers Watertown riders to appointments across Cambridge, Brighton, Newton, and Boston. Mount Auburn Hospital at 330 Mount Auburn Street is the closest hospital destination, followed by St. Elizabeth's Medical Center in Brighton, Newton Wellesley Hospital, and the Longwood Medical Area.
Mount Auburn Hospital330 Mount Auburn Street, Cambridge, MA 02138
St. Elizabeth's Medical Center736 Cambridge Street, Brighton, MA 02135
Newton Wellesley Hospital2014 Washington Street, Newton, MA 02462
Massachusetts General Hospital55 Fruit Street, Boston, MA 02114
Brigham and Women's Hospital75 Francis Street, Boston, MA 02115
Dana Farber Cancer Institute450 Brookline Avenue, Boston, MA 02215
Beth Israel Deaconess Medical Center330 Brookline Avenue, Boston, MA 02215
Spaulding Rehabilitation Hospital300 First Avenue, Charlestown, MA 02129
Cambridge Health Alliance Cambridge Hospital1493 Cambridge Street, Cambridge, MA 02139
Booking
How Do I Book a Watertown Medical Ride?
1
Call 781.552.4559 or submit the online ride request
Reach us seven days a week, 8:00 AM to 5:00 PM, with same day availability on most requests.
2
Answer five questions
How the patient moves, whether stairs sit at the pickup address, whether a wheelchair or stretcher comes along, how long the appointment runs, and whether a family member rides along. Those five answers decide the vehicle and the driver.
3
Lock the fare
We quote the exact price on that call, before dispatch and before payment.
4
Confirm the pickup window
Book 24 hours ahead for routine Watertown appointments, and call us anyway for same day requests, because we will tell you on the phone whether we can be there today.
Recurring riders skip steps two through four after the first booking. Standing schedules hold the same driver and vehicle for every session.
Service Hours
What Are Your Service Hours?
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Included
What Is Included with Every Watertown Ride?
Every FedNor trip from a Watertown address carries the same package at the quoted price. The outcome families describe most often is the one that matters: the ride shows up when it said it would, the patient arrives at the right entrance, and nobody spends the morning on the phone.
Door through door assistance from the front door, never the curb aloneAn escort into the lobby and to the check in deskFour point tie down securement for manual, powered, and bariatric chairsOne companion or family member riding freeBackground checked, drug tested, CPR certified drivers trained in mobility assistanceClean, climate controlled, inspected vehiclesAn exact fare confirmed before you book
Coverage
Which Watertown Neighborhoods and Nearby Towns Do You Cover?
FedNor picks up across all of Watertown, including Watertown Square, Coolidge Square, East and West Watertown, Bemis, Oakley, and the Arsenal Yards area. Beyond the town line, we serve Belmont, Waltham, Newton, Cambridge, Arlington, Brighton, Weston, and Boston. Watertown riders headed anywhere in Greater Boston or out of state on a long distance transfer travel on the same terms.
Which Watertown Zip Codes Do You Serve?
Watertown, MA 02472Watertown, MA 02471
Which Watertown Neighborhoods Do You Pick Up In?
Watertown SquareEast WatertownWest WatertownCoolidge SquareBemisMorse School areaArsenal Yards areaOakleyMount Auburn Street corridor
Which Towns Near Watertown Do You Cover?
Belmont, MAWaltham, MANewton, MACambridge, MAArlington, MABrighton, MAWeston, MABoston, MA
Neighboring service area pages: medical transportation in Belmont, medical transportation in Cambridge, medical transportation in Waltham. See every town we cover on our service areas page.
Questions
Frequently Asked Questions
Ready to Book
Ready to Book Your Watertown Medical Ride?
Call FedNor Transportation at 781.552.4559 for a Watertown wheelchair van, stretcher vehicle, stair chair assist, or ambulatory ride, seven days a week from 8:00 AM to 5:00 PM. Tell us the pickup address, the destination, and the appointment time, and we will quote your exact fare on that call. Email Contactus@Fednortransportation.com or submit the online ride request for standing dialysis, infusion, and therapy schedules. Local dispatch at 945 Concord Street, Framingham, MA 01701. Powered and heavy wheelchairs welcome.