Ambulatory Rides
For passengers who walk with or without a cane or walker and need door through door assistance rather than a lift.
Boston, Massachusetts
Non Emergency Medical Transportation in Boston, MA
Wheelchair, stretcher, and ambulatory medical rides across every Boston neighborhood and 23 surrounding communities. Lift equipped vans, four point tie downs, Stryker stretchers, and background checked, CPR certified drivers.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Non emergency medical transportation in Boston is a scheduled, non ambulance ride service that carries patients to medical appointments in an accessible vehicle, a wheelchair van, or a stretcher vehicle. Private pay riders book directly with a transportation company and skip the brokerage. FedNor Transportation, LLC runs all three ride types across every Boston neighborhood and 23 surrounding communities with lift equipped vans, four point tie downs, Stryker stretchers, and background checked, CPR certified drivers. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM, to schedule a ride.
The Basics
What is non emergency medical transportation in Boston?
NEMT is a scheduled ground service that carries patients to and from medical care when they cannot use a personal car, a taxi, or the MBTA. The service covers dialysis sessions, chemotherapy and radiation appointments, physical therapy, specialist visits, outpatient surgery, hospital discharges, adult day health programs, and behavioral health appointments.
Wheelchair Transportation
Lift equipped vans for passengers who ride in a manual, power, tilt in space, or bariatric wheelchair.
Stretcher Transportation
Professional Stryker stretchers with a trained attendant for passengers who must remain lying down during the trip.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Boston requires a 911 call to Boston EMS, not a van booking. Massachusetts riders pay for NEMT through two channels: state brokered rides funded by MassHealth, and private pay or facility billed rides arranged directly with a company such as FedNor Transportation.
Eligibility
Who qualifies for NEMT in Boston?
Private pay NEMT fits five rider groups.
- 1Patients whose health insurance carries no transportation benefit.
- 2Traditional Medicare beneficiaries, since Medicare Parts A and B do not pay for routine non emergency rides, while some Medicare Advantage plans include a set number of trips per year.
- 3Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 4Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 5Riders who want door through door service, a specific pickup time, or a same day booking that the brokerage model cannot deliver.
Confirm your plan's transportation benefit before assuming reimbursement, since Medicare Advantage trip benefits differ by plan and county.
Wheelchair Service
Wheelchair transportation in Boston.
FedNor Transportation carries wheelchair users across Boston in lift equipped vans where the passenger stays in their own chair, secured by four point tie downs, from pickup to drop off. Riders never transfer out of their chair during the trip. Transfers are the moment injuries happen, and Boston's triple decker entrances, brick sidewalks, and tight Beacon Hill and North End curb cuts make every transfer harder than it needs to be. Our drivers meet passengers at the door, manage ramps and thresholds, operate the lift, and lock the chair down before the vehicle moves.
Heavy chairs do not disqualify a rider. FedNor is one of the few NEMT providers in the region equipped to carry heavy power wheelchairs, bariatric wheelchairs, and motorized scooters, a capability most Boston area van services decline. Confirm three details at booking so we dispatch the right vehicle: your wheelchair type, its weight, and any stairs at the pickup. Unlike curb to curb brokered service, every FedNor wheelchair ride runs door through door, and companion seating is available on request.
Stretcher Service
Stretcher transportation in Boston.
FedNor Transportation carries supine patients across Boston on professional Stryker stretchers in vehicles built for lying down transport, with a trained attendant managing every trip. This service exists for patients who cannot sit upright: post surgical patients leaving a Boston hospital, bedridden residents moving between skilled nursing facilities, and medically fragile passengers transferring to rehabilitation centers such as Spaulding Rehabilitation Hospital in Charlestown.
The process stays consistent on every run. The attendant confirms the patient's positioning needs with facility staff, secures the stretcher into the vehicle's locking system, monitors comfort throughout the ride, and completes a staff to staff handoff at the receiving facility. Boston discharge planners and case managers use this service for scheduled discharges, inter facility transfers, and long distance supine moves, and contracted facility partners receive priority scheduling.
Condition Specific Rides
The Boston routes we run every week.
FedNor operates recurring and single trip routes built around six patient situations in Boston, and each one carries its own protocol.
Dialysis Transportation
Dialysis patients in Boston ride with the same driver, at the same pickup time, in the same vehicle for every thrice weekly session. We build standing schedules so the route runs itself.
Chemotherapy and Radiation Transportation
Cancer patients traveling to Dana Farber Cancer Institute and other Longwood area treatment centers get door through door support from drivers trained in passenger sensitivity.
Learn morePost Surgical and Sedation Transportation
Patients discharged after outpatient surgery, colonoscopy, cataract surgery, or dental sedation cannot travel alone. Our drivers check in with facility staff at pickup and escort the patient to their door at home.
Therapy and Rehabilitation Transportation
Scheduled rides to physical therapy, occupational therapy, cardiac rehabilitation, and traumatic brain injury programs across Boston, so treatment plans stay on track week after week.
Behavioral Health and Recovery Transportation
Rides to psychiatric appointments, counseling, substance abuse treatment centers, and recovery programs across Boston with discretion and zero judgment.
Workers Compensation Transportation
Punctual, documented transportation for injured workers attending independent medical exams, specialist visits, and therapy, with direct partnerships with personal injury and workers comp law firms.
Hospitals We Serve
Boston hospitals and facilities we serve.
FedNor runs medical rides to all three of Boston's hospital corridors: the West End, the Longwood Medical Area, and the South End and Chinatown cluster. Each campus uses patient drop off zones that differ from public entrances, and our drivers know the accessible entrance at each one.
Massachusetts General Hospital55 Fruit Street, West End, Boston, MA 02114
Brigham and Women's Hospital75 Francis Street, Longwood, Boston, MA 02115
Beth Israel Deaconess Medical Center330 Brookline Avenue, Longwood, Boston, MA 02215
Dana Farber Cancer Institute450 Brookline Avenue, Longwood, Boston, MA 02215
Boston Children's Hospital300 Longwood Avenue, Longwood, Boston, MA 02115
Boston Medical Center1 Boston Medical Center Place, South End, Boston, MA 02118
Tufts Medical Center800 Washington Street, Chinatown, Boston, MA 02111
Massachusetts Eye and Ear243 Charles Street, West End, Boston, MA 02114
Spaulding Rehabilitation Hospital300 First Avenue, Charlestown, Boston, MA 02129
New England Baptist Hospital125 Parker Hill Avenue, Mission Hill, Boston, MA 02120
Beyond the hospitals, we serve dialysis centers, surgical centers, imaging centers, and skilled nursing facilities across Suffolk, Middlesex, and Norfolk counties, plus every Boston neighborhood. Long distance medical trips beyond Greater Boston are available on request.
Boston neighborhoods
DorchesterRoxburyMattapanHyde ParkJamaica PlainWest RoxburyRoslindaleAllstonBrightonCharlestownEast BostonSouth BostonBack Bay
Our 23 surrounding service communities
Cambridge, MASomerville, MABrookline, MANewton, MAQuincy, MABraintree, MADedham, MAMedford, MAArlington, MAWatertown, MAWaltham, MABelmont, MALexington, MABurlington, MAWoburn, MANeedham, MANatick, MAFramingham, MAAshland, MAWayland, MASudbury, MALincoln, MAWeston, MA
Based in MetroWest? See our dedicated guide to medical transportation in Framingham.
Cost
How much does NEMT cost in Boston?
The cost of non emergency medical transportation in Boston depends on the payer, the vehicle type, the distance, and any wait time. Fares rise with vehicle class: ambulatory rides cost the least, wheelchair vans sit in the middle, and stretcher transport costs the most because it requires specialized equipment and an attendant. Payment is due upfront, and riders billing workers compensation or a long term care policy receive itemized receipts for reimbursement.
| Service | Starting Price |
|---|---|
| Ambulatory transportation | From $60 |
| Senior transportation | From $60 |
| Wheelchair van transportation | From $120 |
| Local run | From $120 |
| Stair chair service | From $200 |
| Powered bariatric wheelchair | From $250 |
| Stretcher transportation | From $450, quoted per trip |
| Long distance and out of state | Call for quote |
Call 781.552.4559 with your pickup, destination, and mobility need, and we quote the exact fare for your route before you book.
Lead Times
When to book a medical ride in Boston.
Book single trips two to three days ahead, and standing schedules once. FedNor accepts same day requests when vehicle capacity allows, which matters most for hospital discharges, where the care team gives a discharge window rather than a fixed hour. Morning appointments in the Longwood Medical Area and downtown should account for congestion on I 93, the Massachusetts Turnpike, and the Longwood corridor, so we set pickup times early enough to absorb it. Afternoon return trips between 3:30 PM and 6:30 PM carry the heaviest traffic of the day, and our dispatchers build that buffer into every quote. Holidays and Monday mornings fill first, so book those trips as early as you can.
Service Hours
Open seven days a week.
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Why FedNor
Why Boston riders choose FedNor Transportation.
FedNor Transportation is a locally owned Massachusetts company, headquartered at 945 Concord Street in Framingham, and accredited by the Better Business Bureau since May 2025. Riders rate the company 5.0 stars across more than 60 Google reviews. Every driver passes a background check, holds CPR certification, and completes training in mobility assistance and passenger sensitivity. The company carries liability insurance on every trip and holds memberships in the Greater Boston, MetroWest, Hopkinton, and Woburn chambers of commerce. The name itself is a promise: FedNor honors a family member the company's CEO lost in 2015, and that name rides on every vehicle as a reminder that the passenger in the van is someone's family.
Locally owned Massachusetts companyBBB accredited since May 20255.0 stars across 60 plus Google reviewsBackground checked, CPR certified driversLiability insurance on every tripChamber of commerce member across Greater Boston
Booking
How to book a Boston medical ride with FedNor.
Booking takes one phone call and follows four steps.
1
Call 781.552.4559
Or submit the Request a Ride form, any day between 8:00 AM and 5:00 PM.
2
Give us the trip details
Pickup address, destination, appointment time, and return needs.
3
Give us the mobility need
Ambulatory, manual wheelchair, power or bariatric wheelchair, scooter, or stretcher, plus any stairs at the pickup.
4
Receive your confirmed pickup time
Then ride door through door. The driver assists at both ends and confirms the return trip before leaving.
Standing schedules for dialysis and therapy lock in the same driver and time slot for every session, and facilities can set up account billing for recurring patient transport.
Questions
Frequently asked questions.
Ready to Book
Book your Boston medical ride today.
Your appointment matters, and the ride should never be the reason you miss it. Call FedNor Transportation at 781.552.4559, seven days a week from 8:00 AM to 5:00 PM, or submit a Request a Ride form online. Tell us where you need to go, and we handle the rest with a clean vehicle, a trained driver, and a pickup time you can count on.