1. Introduction

FedNor Transportation, LLC ("FedNor," "we," "us," or "our") operates non-emergency medical transportation (NEMT) services in Massachusetts. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a ride, apply for a job, or otherwise interact with us.

2. Information We Collect

Ride request details: name, phone, email, pickup/drop-off addresses, appointment times, mobility needs, and any notes you provide.
Career applications: name, contact info, resume, driver's license, work history, and any documents you upload.
Communications: messages you send us by form, email, phone, or chat widget.
Technical data: IP address, browser type, device info, pages viewed, and cookies/local storage values.

3. How We Use Your Information

Schedule, coordinate, and provide your transportation.
Communicate about bookings, changes, and follow-up.
Process employment applications and verify credentials.
Improve our website, services, and customer support.
Comply with legal, insurance, and regulatory obligations.

4. Health-Related Information

Because we provide medical transportation, you may share information about appointments, mobility needs, or health conditions. We treat this information as confidential and only share it with drivers, dispatchers, healthcare providers, or payors as needed to deliver the requested service. FedNor Transportation handles all passenger information with strict confidentiality. We operate under Business Associate Agreements with our broker partners and apply privacy protections to every trip we coordinate, regardless of payer source.

5. Sharing With Third Parties

We do not sell your personal information. We may share information with:

Service providers that host our website, database, and file storage.
Healthcare facilities, brokers, and payors involved in your transport.
Law enforcement or regulators when required by law.
Insurers, attorneys, and auditors in connection with our operations.

6. Cookies and Tracking

We use cookies and similar technologies (including browser local storage) to remember preferences, keep the site secure, and measure how visitors use our pages. You can disable cookies in your browser, but parts of the site may not function correctly.

7. Data Retention

We retain personal information only as long as needed to provide our services, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you, or to opt out of certain uses. To exercise these rights, contact us at the email below.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. When minors are transported, ride information is provided by a parent, guardian, or authorized caregiver.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes means you accept the updated policy.

12. Contact Us

FedNor Transportation, LLC
945 Concord St, Framingham, MA 01701
Phone: (781) 552-4559
Email: Contactus@Fednortransportation.com