Wheelchair Transportation
ADA compliant vans with four point tie downs for manual, power, tilt in space, and bariatric wheelchairs. The passenger stays in their own chair from pickup door to appointment door.
Cambridge, Massachusetts
Medical Transportation in Cambridge, MA
Wheelchair, stretcher, stair chair, and ambulatory medical rides for Cambridge patients. Door through door assistance through triple deckers, walk ups, and elevator buildings, with four point tie downs and an exact fare quoted first.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Medical transportation in Cambridge, MA means prescheduled ground transport, without an ambulance, for patients who cannot use a car, a taxi, a rideshare, or the Red Line to reach an appointment. FedNor Transportation, LLC serves every Cambridge neighborhood, from Kendall Square to Strawberry Hill, with wheelchair vans, Stryker stretcher vehicles, stair chair assistance, and accessible ambulatory rides. Cambridge is a hard city to drive in, with permit parking, narrow one way streets, and construction detours, and our drivers plan the pickup point and the accessible entrance before the vehicle leaves the yard. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM.
Our Services
What Medical Transportation Services Does FedNor Offer in Cambridge?
FedNor operates six medical transportation service lines for Cambridge patients, all of them door through door. Cambridge housing makes that necessary. Triple deckers off Cambridge Street, walk up apartments in Cambridgeport, and older Harvard Square buildings without an elevator put a staircase between the patient and the street, and a curb to curb operator simply leaves them there. Our drivers come to the door, manage the stairs with a stair chair when needed, and escort the passenger to the check in desk at the other end.
Powered and Heavy Wheelchair Transport
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Most area operators decline these chairs. We do not.
Stretcher and Stair Chair Service
Professional Stryker stretchers with a trained attendant for patients who cannot sit upright, plus stair chair assistance for walk ups, split entries, and narrow staircases.
Ambulatory and Senior Transportation
Accessible vehicles with full driver assistance at both ends for passengers who walk with a cane, walker, or crutches. Door through door, on your schedule.
Recurring Dialysis, Infusion, and Therapy Schedules
Standing schedules for dialysis, chemotherapy, radiation, infusion, wound care, and physical therapy. Same driver, same vehicle, same pickup window, every session.
Hospital Discharge and Inter Facility Transfers
Same day discharge pickups when the hospital calls in the afternoon. Contracted facility service with priority scheduling for skilled nursing homes and rehabilitation centers.
Wheelchair Service
Do You Offer Wheelchair Transportation in Cambridge?
Our ADA compliant vans carry Cambridge wheelchair users in their own chairs, secured with four point tie downs, from the pickup door to the appointment door. No transfer is required, which matters on brick sidewalks, uneven historic curb cuts, and the tight vehicle staging you get on a Cambridge side street. Tell us the chair type, the chair weight, and whether stairs sit between the door and the street, and the right vehicle is assigned before the day of the ride.
FedNor also carries powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Cambridge riders who have been declined elsewhere because of chair weight get a straight answer here: confirm the weight on the call, and we dispatch the van that handles it.
Stretcher Service
Can Patients Travel on a Stretcher in Cambridge?
Cambridge patients who cannot sit upright travel on professional Stryker stretchers with a trained attendant. Discharge planners at Mount Auburn Hospital on Mount Auburn Street and at Cambridge Health Alliance on Cambridge Street use this service for scheduled discharges, transfers to rehabilitation and skilled nursing facilities, and long distance supine moves.
The attendant confirms positioning with facility staff, locks the stretcher into the vehicle system, monitors comfort for the whole trip, and completes a staff to staff handoff at the receiving desk. Where a Cambridge walk up rules out a stretcher on the stairs, our stair chair service brings the patient down first, then the stretcher leg begins at street level.
The Basics
What Is Non Emergency Medical Transportation in Cambridge?
Non emergency medical transportation, shortened to NEMT, is prescheduled ground transport for patients whose condition rules out driving, transit, or a rideshare, but who need no ambulance. Cambridge riders use it for dialysis, chemotherapy and radiation at Longwood, infusion, wound care, post surgical follow ups, behavioral health appointments, and hospital discharges.
How Does NEMT Differ from Other Cambridge Transport Options?
- Rideshare apps carry no lift, no tie downs, no wait, and no escort past the curb, and Cambridge drivers rarely find a legal place to stop.
- The Red Line and the 1, 71, and 77 bus routes end at a stop rather than a front door, and elevator outages strand wheelchair riders.
- The Cambridge Council on Aging van covers limited hours and geography and does not carry stretchers.
- Ambulance transport answers emergencies and bills at emergency rates.
How Does FedNor Fill the Gap?
FedNor fills the gap between those options: scheduled, accessible, door through door, priced upfront, and available across town lines. Private pay riders book directly with a transportation company and skip the middleman.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Cambridge requires a 911 call to the Cambridge Fire Department, not a van booking. FedNor Transportation is a private pay provider: rides are booked directly with us or billed to a partner facility, with rates quoted upfront and payment due upfront.
Eligibility
Who Books and Pays for Cambridge Rides?
FedNor is a private pay provider, which means Cambridge families, facilities, and case managers book directly and pay by the trip with no middleman in between. Four rider groups fit this model:
- 1Patients whose health insurance carries no transportation benefit.
- 2Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 3Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 4Riders who want door through door service, a specific pickup time, or a same day booking that rideshare apps and transit cannot deliver.
Because FedNor is private pay, you deal directly with us. You call, we quote the exact fare, and the vehicle is dispatched. Payment is due upfront, and one companion rides free.
Where We Go
Where Does FedNor Transport Cambridge Patients?
FedNor delivers Cambridge riders to appointments inside the city and across the river. Inside Cambridge, the two heaviest destinations are Mount Auburn Hospital at 330 Mount Auburn Street and Cambridge Health Alliance at 1493 Cambridge Street, and from there our regular runs continue over the bridges to Massachusetts General Hospital and the Longwood Medical Area.
Mount Auburn Hospital330 Mount Auburn Street, Cambridge, MA 02138
Cambridge Health Alliance Cambridge Hospital1493 Cambridge Street, Cambridge, MA 02139
Spaulding Rehabilitation Hospital300 First Avenue, Charlestown, MA 02129
Massachusetts General Hospital55 Fruit Street, Boston, MA 02114
Brigham and Women's Hospital75 Francis Street, Boston, MA 02115
Dana Farber Cancer Institute450 Brookline Avenue, Boston, MA 02215
Beth Israel Deaconess Medical Center330 Brookline Avenue, Boston, MA 02215
Tufts Medical Center800 Washington Street, Boston, MA 02111
St. Elizabeth's Medical Center736 Cambridge Street, Brighton, MA 02135
Booking
How Do I Book a Cambridge Medical Ride?
1
Call 781.552.4559 or submit the online ride request
Reach us seven days a week, 8:00 AM to 5:00 PM, with same day availability on most requests.
2
Answer five questions
How the patient moves, whether stairs sit at the pickup address, whether a wheelchair or stretcher comes along, how long the appointment runs, and whether a family member rides along. Those five answers decide the vehicle and the driver.
3
Lock the fare
We quote the exact price on that call, before dispatch and before payment.
4
Confirm the pickup window
Book 24 hours ahead for routine Cambridge appointments, and call us anyway for same day requests, because we will tell you on the phone whether we can be there today.
Recurring riders skip steps two through four after the first booking. Standing schedules hold the same driver and vehicle for every session.
Service Hours
What Are Your Service Hours?
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Included
What Is Included with Every Cambridge Ride?
Every FedNor trip from a Cambridge address carries the same package at the quoted price. The outcome families describe most often is the one that matters: the ride shows up when it said it would, the patient arrives at the right entrance, and nobody spends the morning on the phone.
Door through door assistance from the front door, never the curb aloneAn escort into the lobby and to the check in deskFour point tie down securement for manual, powered, and bariatric chairsOne companion or family member riding freeBackground checked, drug tested, CPR certified drivers trained in mobility assistanceClean, climate controlled, inspected vehiclesAn exact fare confirmed before you book
Coverage
Which Cambridge Neighborhoods and Nearby Towns Do You Cover?
FedNor picks up across every Cambridge neighborhood and zip code, from East Cambridge and Kendall Square through Central, Inman, Harvard, and Porter Squares, Cambridgeport, Riverside, Agassiz, North Cambridge, and Strawberry Hill. Beyond the city line, we serve Somerville, Belmont, Watertown, Arlington, Medford, Brookline, Newton, and Boston. Cambridge riders headed anywhere in Greater Boston or out of state on a long distance transfer travel on the same terms.
Which Cambridge Zip Codes Do You Serve?
Cambridge, MA 02138Cambridge, MA 02139Cambridge, MA 02140Cambridge, MA 02141Cambridge, MA 02142
Which Cambridge Neighborhoods Do You Pick Up In?
Harvard SquareCentral SquareKendall SquarePorter SquareInman SquareEast CambridgeCambridgeportRiversideMid CambridgeNorth CambridgeAgassizStrawberry HillWest Cambridge
Which Towns Near Cambridge Do You Cover?
Somerville, MABelmont, MAWatertown, MAArlington, MAMedford, MABoston, MABrookline, MANewton, MA
Neighboring service area pages: medical transportation in Somerville, medical transportation in Belmont, medical transportation in Watertown. See every town we cover on our service areas page.
Questions
Frequently Asked Questions
Ready to Book
Ready to Book Your Cambridge Medical Ride?
Call FedNor Transportation at 781.552.4559 for a Cambridge wheelchair van, stretcher vehicle, stair chair assist, or ambulatory ride, seven days a week from 8:00 AM to 5:00 PM. Tell us the pickup address, the destination, and the appointment time, and we will quote your exact fare on that call. Email Contactus@Fednortransportation.com or submit the online ride request for standing dialysis, infusion, and therapy schedules. Local dispatch at 945 Concord Street, Framingham, MA 01701. Powered and heavy wheelchairs welcome.