When a ride alone is not enough, arrange the extra support needed for appointments, surgery discharge, hospital pickup, or stairs.
When available, FedNor assigns another staff member to accompany or wait with the passenger. This is non-clinical support, and the permitted tasks depend on the medical facility's rules. It does not include nursing, medical supervision, medication management, or emergency care.
Select the closest match. You can choose additional services and the correct vehicle on the ride request form.
When family cannot attend, request a FedNor staff member who is separate from your driver.
Ask the facility to approve the exact escort arrangement before booking.
Request This ServicePlan the vehicle, escort, discharge pickup, and home arrival before your procedure day.
A transportation booking does not automatically satisfy a responsible-adult requirement.
Request This ServiceCoordinated non-emergency pickup with the correct vehicle and support at your destination.
Call 781.552.4559 for a discharge needed within 24 to 48 hours.
Request This ServiceAdd stair support when the route into or out of the home cannot be managed safely alone.
This is not an emergency extraction or a substitute for emergency medical care.
Request This ServiceSelect every service that may apply to the trip.
We discuss facility rules, mobility, stairs, timing, and staffing.
You receive one clear private-pay quote before committing.
Payment is due upfront, then your arrangements are confirmed.
All services are private pay and call for a quote. Payment is due upfront after you approve the service plan and price.
Share the facility's escort instructions, mobility equipment, discharge location, stairs, likely appointment duration, and who will be present at home. We will identify what FedNor can provide and what must be arranged separately.
If someone is in immediate danger or needs medical monitoring or treatment during transport, call 911 and follow the care team's instructions.
Understand the difference between a ride, an escort, and the support your discharge plan may require.
Read the guidePlan around vision changes, comfort, your escort instructions, and the first follow-up appointment.
Read the guidePrepare for anesthesia requirements, an approved escort, and a comfortable trip home.
Read the guideCall us. We will talk through the facility's requirements and help you request the right combination.
