Wheelchair Transportation
ADA compliant vans with four point tie downs for manual, power, tilt in space, and bariatric wheelchairs. The passenger stays in their own chair from pickup door to appointment door.
Franklin, Massachusetts
Medical Transportation in Franklin, MA
Wheelchair, stretcher, stair chair, and ambulatory medical rides for Franklin families, from Franklin Center to Unionville. Door through door service, four point tie downs, Stryker stretchers, and powered chairs up to 600 pounds. Private pay, exact fare quoted first.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Medical transportation in Franklin, MA means prescheduled ground transport, without an ambulance, that carries patients to appointments, treatments, and discharges in a wheelchair van, a stretcher vehicle, or an accessible sedan. FedNor Transportation, LLC runs all three ride types into and out of Franklin's villages, from Wachusett Village to Unionville, dispatched from 945 Concord Street in Framingham. Our drivers are background checked, drug tested, CPR certified, and trained in four point wheelchair securement, and our vans carry powered chairs up to 600 pounds that most operators in the area turn away. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM.
Our Services
What Medical Transportation Services Does FedNor Offer in Franklin?
FedNor operates six medical transportation service lines for Franklin patients, and every one of them runs door through door rather than curb to curb. Franklin's mix of antique colonials near the town common and newer condo developments off West Central Street both put steps, a long walkway, or a tight parking lot between the patient and the vehicle. Our drivers meet the passenger at the front door, manage the ramp and the threshold, and walk them to the check in desk at the other end.
Powered and Heavy Wheelchair Transport
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Most area operators decline these chairs. We do not.
Stretcher and Stair Chair Service
Professional Stryker stretchers with a trained attendant for patients who cannot sit upright, plus stair chair assistance for walk ups, split entries, and narrow staircases.
Ambulatory and Senior Transportation
Accessible vehicles with full driver assistance at both ends for passengers who walk with a cane, walker, or crutches. Door through door, on your schedule.
Recurring Dialysis, Infusion, and Therapy Schedules
Standing schedules for dialysis, chemotherapy, radiation, infusion, wound care, and physical therapy. Same driver, same vehicle, same pickup window, every session.
Hospital Discharge and Inter Facility Transfers
Same day discharge pickups when the hospital calls in the afternoon. Contracted facility service with priority scheduling for skilled nursing homes and rehabilitation centers.
Wheelchair Service
Do You Offer Wheelchair Transportation in Franklin?
Our ADA compliant vans carry Franklin wheelchair users in their own chairs, secured by four point tie downs, from the pickup door to the appointment door. Nobody transfers out of their chair, because transfers are where fractures, shoulder injuries, and falls happen. Tell us the chair type, the chair weight, and whether stairs sit between the door and the street, and we assign the right vehicle before the morning of the ride.
Heavy chairs do not disqualify a rider. FedNor carries powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. A Franklin rider who has been told twice that their chair is too heavy has a working answer here: one phone call, chair weight confirmed, van dispatched.
Stretcher Service
Can Patients Travel on a Stretcher in Franklin?
Franklin patients who cannot sit upright travel on professional Stryker stretchers with a trained attendant on board. Discharge planners at Milford Regional Medical Center on Prospect Street use this service for scheduled discharges, inter facility transfers to rehabilitation centers, and long distance supine moves.
The attendant confirms positioning with facility staff, locks the stretcher into the vehicle system, monitors comfort for the full trip, and completes a staff to staff handoff at the receiving desk. For Franklin's older colonial homes with narrow staircases, our stair chair service moves a patient safely from an upstairs bedroom to the vehicle before the stretcher or wheelchair leg of the trip begins.
The Basics
What Is Non Emergency Medical Transportation in Franklin?
Non emergency medical transportation, shortened to NEMT, covers prescheduled ground transport for patients whose condition rules out a car, a taxi, a rideshare, or the commuter rail, but who need no ambulance. Franklin riders reach for it for dialysis, chemotherapy, radiation, wound care, post surgical follow ups, behavioral health appointments, adult day health programs, and hospital discharges.
How Does NEMT Differ from Other Franklin Transport Options?
- Rideshare apps carry no lift, no tie downs, no wait, and no escort past the curb.
- The MBTA Franklin Line commuter rail ends at a stop rather than a front door, and the platform is a hike for a rider with a walker.
- Franklin Senior Center van programs are limited in hours and geography, and they do not carry stretchers.
- Ambulance transport answers emergencies and bills at emergency rates.
How Does FedNor Fill the Gap?
FedNor fills the gap between those options: scheduled, accessible, door through door, priced upfront, and available across town lines. Private pay riders book directly with a transportation company and skip the middleman.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Franklin requires a 911 call to the Franklin Fire Department, not a van booking. FedNor Transportation is a private pay provider: rides are booked directly with us or billed to a partner facility, with rates quoted upfront and payment due upfront.
Eligibility
Who Books and Pays for Franklin Rides?
FedNor is a private pay provider, which means Franklin families, facilities, and case managers book directly and pay by the trip with no middleman in between. Four rider groups fit this model:
- 1Patients whose health insurance carries no transportation benefit.
- 2Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 3Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 4Riders who want door through door service, a specific pickup time, or a same day booking that rideshare apps and transit cannot deliver.
Because FedNor is private pay, you deal directly with us. You call, we quote the exact fare, and the vehicle is dispatched. Payment is due upfront, and one companion rides free.
Where We Go
Where Does FedNor Transport Franklin Patients?
FedNor delivers Franklin riders to appointments inside the town and across the MetroWest and Boston medical corridor. The heaviest destination near Franklin is Milford Regional Medical Center on Prospect Street, and from there our regular runs continue to MetroWest Medical Center, Beth Israel Deaconess Needham, and the Longwood Medical Area.
Milford Regional Medical Center14 Prospect Street, Milford, MA 01757
Beth Israel Deaconess Hospital Needham148 Chestnut Street, Needham, MA 02492
MetroWest Medical Center115 Lincoln Street, Framingham, MA 01702
Massachusetts General Hospital55 Fruit Street, Boston, MA 02114
Brigham and Women's Hospital75 Francis Street, Boston, MA 02115
Dana Farber Cancer Institute450 Brookline Avenue, Boston, MA 02215
Booking
How Do I Book a Franklin Medical Ride?
1
Call 781.552.4559 or submit the online ride request
Reach us seven days a week, 8:00 AM to 5:00 PM, with same day availability on most requests.
2
Answer five questions
How the patient moves, whether stairs sit at the pickup address, whether a wheelchair or stretcher comes along, how long the appointment runs, and whether a family member rides along. Those five answers decide the vehicle and the driver.
3
Lock the fare
We quote the exact price on that call, before dispatch and before payment.
4
Confirm the pickup window
Book 24 hours ahead for routine Franklin appointments, and call us anyway for same day requests, because we will tell you on the phone whether we can be there today.
Recurring riders skip steps two through four after the first booking. Standing schedules hold the same driver and vehicle for every session.
Service Hours
What Are Your Service Hours?
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Included
What Is Included with Every Franklin Ride?
Every FedNor trip from a Franklin address carries the same package at the quoted price. The outcome families describe most often is the one that matters: the ride shows up when it said it would, the patient arrives at the right entrance, and nobody spends the morning on the phone.
Door through door assistance from the front door, never the curb aloneAn escort into the lobby and to the check in deskFour point tie down securement for manual, powered, and bariatric chairsOne companion or family member riding freeBackground checked, drug tested, CPR certified drivers trained in mobility assistanceClean, climate controlled, inspected vehiclesAn exact fare confirmed before you book
Coverage
Which Franklin Neighborhoods and Nearby Towns Do You Cover?
FedNor picks up in every Franklin village and zip code, from Franklin Center and Unionville through Wachusett Village and the West Central Street corridor. Beyond the town line, we serve Bellingham, Medway, Wrentham, Norfolk, Medfield, and Milford. Franklin riders headed anywhere in Greater Boston, MetroWest, or out of state on a long distance transfer travel on the same terms.
Which Franklin Zip Codes Do You Serve?
Franklin, MA 02038
Which Franklin Neighborhoods Do You Pick Up In?
Franklin CenterUnionvilleWest Central Street corridorWachusett Village
Which Towns Near Franklin Do You Cover?
Bellingham, MAMedway, MAWrentham, MANorfolk, MAMedfield, MAMilford, MA
Neighboring service area pages: medical transportation in Needham, medical transportation in Dedham, medical transportation in Natick. See every town we cover on our service areas page.
Questions
Frequently Asked Questions
Ready to Book
Ready to Book Your Franklin Medical Ride?
Call FedNor Transportation at 781.552.4559 for a Franklin wheelchair van, stretcher vehicle, stair chair assist, or ambulatory ride, seven days a week from 8:00 AM to 5:00 PM. Tell us the pickup address, the destination, and the appointment time, and we will quote your exact fare on that call. Email Contactus@Fednortransportation.com or submit the online ride request for standing dialysis, infusion, and therapy schedules. Local dispatch at 945 Concord Street, Framingham, MA 01701. Powered and heavy wheelchairs welcome.