Wheelchair Transportation
ADA compliant vans with four point tie downs for manual, power, tilt in space, and bariatric wheelchairs. The passenger stays in their own chair from pickup door to appointment door.
Burlington, Massachusetts
Medical Transportation in Burlington, MA
Wheelchair, stretcher, stair chair, and ambulatory medical rides for Burlington residents, including standing schedules to Lahey Hospital on Mall Road. Door through door service with the exact fare quoted first.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Medical transportation in Burlington, MA means prescheduled ground transport, without an ambulance, that carries patients to appointments, treatments, and discharges. FedNor Transportation, LLC serves all of Burlington, from the Center and Winnmere to Fox Hill and the Middlesex Turnpike corridor. Lahey Hospital and Medical Center sits inside town at 41 Mall Road, so a large share of Burlington bookings are short local runs, discharges, and recurring treatment schedules that we set up once and repeat. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM.
Our Services
What Medical Transportation Services Does FedNor Offer in Burlington?
FedNor operates six medical transportation service lines for Burlington patients, all of them door through door. Burlington's split level and raised ranch housing usually means a half flight of stairs at the entry, and the newer condominium developments add an interior corridor. Our drivers manage both, then escort the passenger to the check in desk at the other end.
Powered and Heavy Wheelchair Transport
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Most area operators decline these chairs. We do not.
Stretcher and Stair Chair Service
Professional Stryker stretchers with a trained attendant for patients who cannot sit upright, plus stair chair assistance for walk ups, split entries, and narrow staircases.
Ambulatory and Senior Transportation
Accessible vehicles with full driver assistance at both ends for passengers who walk with a cane, walker, or crutches. Door through door, on your schedule.
Recurring Dialysis, Infusion, and Therapy Schedules
Standing schedules for dialysis, chemotherapy, radiation, infusion, wound care, and physical therapy. Same driver, same vehicle, same pickup window, every session.
Hospital Discharge and Inter Facility Transfers
Same day discharge pickups when the hospital calls in the afternoon. Contracted facility service with priority scheduling for skilled nursing homes and rehabilitation centers.
Wheelchair Service
Do You Offer Wheelchair Transportation in Burlington?
Our ADA compliant vans carry Burlington wheelchair users in their own chairs, secured with four point tie downs, from the pickup door to the appointment door. No transfer is required, which keeps fracture and fall risk down. Tell us the chair type, the chair weight, and how many steps sit at the entrance, and the right vehicle is assigned before the day of the ride.
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds all travel with four point securement, so a heavy chair is never a reason a Burlington rider is turned away.
Stretcher Service
Can Patients Travel on a Stretcher in Burlington?
Burlington patients who cannot sit upright travel on professional Stryker stretchers with a trained attendant on board. Discharge planners at Lahey Hospital and Medical Center use this service constantly for scheduled discharges home, transfers into rehabilitation and skilled nursing facilities, and long distance supine moves.
The attendant confirms positioning with facility staff, locks the stretcher into the vehicle system, monitors comfort for the full trip, and completes a staff to staff handoff at the receiving desk. Contracted facility partners receive priority scheduling for repeat transfers.
The Basics
What Is Non Emergency Medical Transportation in Burlington?
Non emergency medical transportation, shortened to NEMT, is prescheduled ground transport for patients whose condition rules out driving, transit, or a rideshare, but who need no ambulance. Burlington riders use it for dialysis, chemotherapy and radiation, infusion, wound care, post surgical follow ups, behavioral health appointments, and hospital discharges.
How Does NEMT Differ from Other Burlington Transport Options?
- Rideshare apps carry no lift, no tie downs, no wait, and no escort past the curb.
- The 350 and 351 bus routes and the Burlington B Line end at a stop rather than a front door and run on limited schedules.
- The Burlington Council on Aging van covers limited hours inside town and carries no stretchers.
- Ambulance transport answers emergencies and bills at emergency rates.
How Does FedNor Fill the Gap?
FedNor fills the gap between those options: scheduled, accessible, door through door, priced upfront, and available across town lines. Private pay riders book directly with a transportation company and skip the middleman.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Burlington requires a 911 call to the Burlington Fire Department, not a van booking. FedNor Transportation is a private pay provider: rides are booked directly with us or billed to a partner facility, with rates quoted upfront and payment due upfront.
Eligibility
Who Books and Pays for Burlington Rides?
FedNor is a private pay provider, which means Burlington families, facilities, and case managers book directly and pay by the trip with no middleman in between. Four rider groups fit this model:
- 1Patients whose health insurance carries no transportation benefit.
- 2Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 3Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 4Riders who want door through door service, a specific pickup time, or a same day booking that rideshare apps and transit cannot deliver.
Because FedNor is private pay, you deal directly with us. You call, we quote the exact fare, and the vehicle is dispatched. Payment is due upfront, and one companion rides free.
Where We Go
Where Does FedNor Transport Burlington Patients?
FedNor delivers Burlington riders to Lahey Hospital and Medical Center at 41 Mall Road in minutes and to the wider region on the same terms. Regular runs continue to Winchester Hospital, Emerson Hospital in Concord, and the Boston teaching hospitals including Massachusetts General Hospital and Dana Farber Cancer Institute.
Lahey Hospital and Medical Center41 Mall Road, Burlington, MA 01805
Winchester Hospital41 Highland Avenue, Winchester, MA 01890
Emerson Hospital133 Old Road to Nine Acre Corner, Concord, MA 01742
MelroseWakefield Hospital585 Lebanon Street, Melrose, MA 02176
Massachusetts General Hospital55 Fruit Street, Boston, MA 02114
Brigham and Women's Hospital75 Francis Street, Boston, MA 02115
Dana Farber Cancer Institute450 Brookline Avenue, Boston, MA 02215
Beth Israel Deaconess Medical Center330 Brookline Avenue, Boston, MA 02215
Spaulding Rehabilitation Hospital300 First Avenue, Charlestown, MA 02129
Booking
How Do I Book a Burlington Medical Ride?
1
Call 781.552.4559 or submit the online ride request
Reach us seven days a week, 8:00 AM to 5:00 PM, with same day availability on most requests.
2
Answer five questions
How the patient moves, whether stairs sit at the pickup address, whether a wheelchair or stretcher comes along, how long the appointment runs, and whether a family member rides along. Those five answers decide the vehicle and the driver.
3
Lock the fare
We quote the exact price on that call, before dispatch and before payment.
4
Confirm the pickup window
Book 24 hours ahead for routine Burlington appointments, and call us anyway for same day requests, because we will tell you on the phone whether we can be there today.
Recurring riders skip steps two through four after the first booking. Standing schedules hold the same driver and vehicle for every session.
Service Hours
What Are Your Service Hours?
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Included
What Is Included with Every Burlington Ride?
Every FedNor trip from a Burlington address carries the same package at the quoted price. The outcome families describe most often is the one that matters: the ride shows up when it said it would, the patient arrives at the right entrance, and nobody spends the morning on the phone.
Door through door assistance from the front door, never the curb aloneAn escort into the lobby and to the check in deskFour point tie down securement for manual, powered, and bariatric chairsOne companion or family member riding freeBackground checked, drug tested, CPR certified drivers trained in mobility assistanceClean, climate controlled, inspected vehiclesAn exact fare confirmed before you book
Coverage
Which Burlington Neighborhoods and Nearby Towns Do You Cover?
FedNor picks up across all of Burlington, including Burlington Center, Winnmere, Wildwood, Grandview, Pine Glen, Fox Hill, the Mall Road corridor, and the Middlesex Turnpike corridor. Beyond the town line, we serve Woburn, Lexington, Bedford, Billerica, Wilmington, Reading, Winchester, and Arlington. Burlington riders headed anywhere in Greater Boston or out of state on a long distance transfer travel on the same terms.
Which Burlington Zip Codes Do You Serve?
Burlington, MA 01803Burlington, MA 01805
Which Burlington Neighborhoods Do You Pick Up In?
Burlington CenterMall Road corridorWildwoodGrandviewWinnmerePine GlenFox HillMiddlesex Turnpike corridor
Which Towns Near Burlington Do You Cover?
Woburn, MALexington, MABedford, MABillerica, MAWilmington, MAReading, MAWinchester, MAArlington, MA
Neighboring service area pages: medical transportation in Woburn, medical transportation in Lexington, medical transportation in Arlington. See every town we cover on our service areas page.
Questions
Frequently Asked Questions
Ready to Book
Ready to Book Your Burlington Medical Ride?
Call FedNor Transportation at 781.552.4559 for a Burlington wheelchair van, stretcher vehicle, stair chair assist, or ambulatory ride, seven days a week from 8:00 AM to 5:00 PM. Tell us the pickup address, the destination, and the appointment time, and we will quote your exact fare on that call. Email Contactus@Fednortransportation.com or submit the online ride request for standing dialysis, infusion, and therapy schedules. Local dispatch at 945 Concord Street, Framingham, MA 01701. Powered and heavy wheelchairs welcome.