Wheelchair Transportation
ADA compliant vans with four point tie downs for manual, power, tilt in space, and bariatric wheelchairs. The passenger stays in their own chair from pickup door to appointment door.
Springfield, Massachusetts
Medical Transportation in Springfield, MA
Wheelchair, stretcher, stair chair, and ambulatory medical rides throughout Springfield. Door through door assistance, four point wheelchair securement, and a clear private pay quote before the ride.
BBB accredited since May 2025 5.0 Google, 60+ reviews Seven days a week, 8:00 AM to 5:00 PM
Medical transportation in Springfield, MA means prescheduled ground transportation for a person who cannot safely rely on a car, taxi, rideshare, or public transit. FedNor Transportation serves Springfield, a large Western Massachusetts city with major hospital campuses, dense neighborhoods, and longer regional transfers. Every trip is coordinated from pickup through arrival, with the passenger's mobility needs confirmed before dispatch. Call 781.552.4559, seven days a week from 8:00 AM to 5:00 PM.
Our Services
What Medical Transportation Services Does FedNor Offer in Springfield?
FedNor provides wheelchair, stretcher, stair chair, ambulatory, senior, and recurring medical transportation in Springfield. Every service is door through door rather than curb to curb. The driver meets the passenger at the entrance, assists with boarding and securement, and escorts the rider into the destination lobby. Appointment waiting can be arranged for an additional fee.
Powered and Heavy Wheelchair Transport
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds with four point securement. Most area operators decline these chairs. We do not.
Stretcher and Stair Chair Service
Professional Stryker stretchers with a trained attendant for patients who cannot sit upright, plus stair chair assistance for walk ups, split entries, and narrow staircases.
Ambulatory and Senior Transportation
Accessible vehicles with full driver assistance at both ends for passengers who walk with a cane, walker, or crutches. Door through door, on your schedule.
Recurring Dialysis, Infusion, and Therapy Schedules
Standing schedules for dialysis, chemotherapy, radiation, infusion, wound care, and physical therapy. Same driver, same vehicle, same pickup window, every session.
Hospital Discharge and Inter Facility Transfers
Same day discharge pickups when the hospital calls in the afternoon. Contracted facility service with priority scheduling for skilled nursing homes and rehabilitation centers.
Wheelchair Service
Do You Offer Wheelchair Transportation in Springfield?
FedNor wheelchair vans carry Springfield riders in their own manual or powered chairs, secured with a four point system. Tell us the chair type, approximate weight, pickup entrance, and any steps when booking so the correct vehicle and equipment arrive the first time.
Powered wheelchairs, tilt in space chairs, bariatric chairs, and motorized scooters up to 600 pounds can be scheduled. Our team plans around Interstate 91, Interstate 291, State Street, and the medical corridor along Chestnut and Carew Streets, allowing appropriate travel and loading time instead of treating the trip like an ordinary car pickup.
Stretcher Service
Can Patients Travel on a Stretcher in Springfield?
Springfield patients who cannot sit upright can travel on a professional Stryker stretcher with a trained attendant. This service supports scheduled hospital discharges, rehabilitation transfers, medical appointments, and long distance supine transportation.
The attendant coordinates the facility handoff, positions and secures the stretcher, monitors comfort during the ride, and completes the handoff at the receiving entrance. Stair chair assistance can bridge steps between a residence and the vehicle when arranged in advance.
The Basics
What Is Non Emergency Medical Transportation in Springfield?
Non emergency medical transportation in Springfield is for planned trips when a passenger needs more help than a taxi or rideshare provides but does not require an ambulance. Common trips include dialysis, infusion, radiation, wound care, surgery follow ups, rehabilitation, and hospital discharge transportation.
How Does NEMT Differ from Other Springfield Transport Options?
- Rideshare and taxi service does not provide wheelchair lifts, four point securement, stair chair equipment, or a trained medical transportation attendant.
- Public transportation follows fixed stops and schedules and cannot provide door through door help across Springfield.
- Springfield senior transportation programs may have limited hours, eligibility rules, or advance booking requirements and generally do not carry stretchers.
- Ambulance transport is reserved for emergencies and provides a different level of care at emergency transport rates.
How Does FedNor Fill the Gap?
FedNor fills the gap between those options: scheduled, accessible, door through door, priced upfront, and available across town lines. Private pay riders book directly with a transportation company and skip the middleman.
NEMT is not an ambulance service. NEMT vehicles carry no paramedics and no clinical monitoring equipment. A life threatening condition in Springfield requires a 911 call to the Springfield Fire Department, not a van booking. FedNor Transportation is a private pay provider: rides are booked directly with us or billed to a partner facility, with rates quoted upfront and payment due upfront.
Eligibility
Who Books and Pays for Springfield Rides?
FedNor is a private pay provider, which means Springfield families, facilities, and case managers book directly and pay by the trip with no middleman in between. Four rider groups fit this model:
- 1Patients whose health insurance carries no transportation benefit.
- 2Families arranging hospital discharge rides, surgical drop offs, or post procedure pickups on short notice.
- 3Facilities such as skilled nursing homes, rehabilitation centers, and law firms that bill trips to an account.
- 4Riders who want door through door service, a specific pickup time, or a same day booking that rideshare apps and transit cannot deliver.
Because FedNor is private pay, you deal directly with us. You call, we quote the exact fare, and the vehicle is dispatched. Payment is due upfront, and one companion rides free.
Where We Go
Where Does FedNor Transport Springfield Patients?
FedNor transports Springfield riders to Baystate Medical Center or Mercy Medical Center, local physician offices, dialysis centers, rehabilitation facilities, and Boston specialty hospitals. The booking team confirms the correct building and accessible entrance so arrival time is based on check in, not merely reaching the street address.
Baystate Medical Center759 Chestnut Street, Springfield, MA 01199
Mercy Medical Center271 Carew Street, Springfield, MA 01104
Shriners Children's New England516 Carew Street, Springfield, MA 01104
Which Springfield Nursing and Senior Communities Do You Serve?
Vero Health and Rehab of Hampden34 Main Street, Hampden, MA 01036
Family members coordinating a move between two of these addresses get one dispatcher, one confirmed fare, and one arrival window.
Booking
How Do I Book a Springfield Medical Ride?
1
Call 781.552.4559 or submit the online ride request
Reach us seven days a week, 8:00 AM to 5:00 PM, with same day availability on most requests.
2
Answer five questions
How the patient moves, whether stairs sit at the pickup address, whether a wheelchair or stretcher comes along, how long the appointment runs, and whether a family member rides along. Those five answers decide the vehicle and the driver.
3
Lock the fare
We quote the exact price on that call, before dispatch and before payment.
4
Confirm the pickup window
Book 24 hours ahead for routine Springfield appointments, and call us anyway for same day requests, because we will tell you on the phone whether we can be there today.
Recurring riders skip steps two through four after the first booking. Standing schedules hold the same driver and vehicle for every session.
Service Hours
What Are Your Service Hours?
Monday through Sunday, 8:00 AM to 5:00 PM
Early morning dialysis and infusion routes available
Door through door assistance on every trip
Same day response on most ride requests
945 Concord Street, Framingham, MA 01701
781.552.4559
Included
What Is Included with Every Springfield Ride?
Every FedNor trip from a Springfield address carries the same package at the quoted price. The outcome families describe most often is the one that matters: the ride shows up when it said it would, the patient arrives at the right entrance, and nobody spends the morning on the phone.
Door through door assistance from the front door, never the curb aloneAn escort into the lobby and to the check in deskFour point tie down securement for manual, powered, and bariatric chairsOne companion or family member riding freeBackground checked, drug tested, CPR certified drivers trained in mobility assistanceClean, climate controlled, inspected vehiclesAn exact fare confirmed before you book
Coverage
Which Springfield Neighborhoods and Nearby Towns Do You Cover?
Pickup is available throughout Springfield, including Downtown Springfield, Forest Park, Indian Orchard, Sixteen Acres, Brightwood, Pine Point. Nearby coverage includes West Springfield, Chicopee, Longmeadow, East Longmeadow, Ludlow, Holyoke. Long distance medical transportation elsewhere in Massachusetts and beyond is available by quote. FedNor is private pay, and payment is due upfront after the exact fare is confirmed.
Which Springfield Zip Codes Do You Serve?
Springfield, MA 01103Springfield, MA 01104Springfield, MA 01105Springfield, MA 01107Springfield, MA 01108Springfield, MA 01109Springfield, MA 01118Springfield, MA 01119
Which Springfield Neighborhoods Do You Pick Up In?
Downtown SpringfieldForest ParkIndian OrchardSixteen AcresBrightwoodPine Point
Which Towns Near Springfield Do You Cover?
West Springfield, MAChicopee, MALongmeadow, MAEast Longmeadow, MALudlow, MAHolyoke, MA
Neighboring service area pages: medical transportation in Northampton, medical transportation in Worcester, medical transportation in Fitchburg. See every town we cover on our service areas page.
Questions
Frequently Asked Questions
Ready to Book
Ready to Book Your Springfield Medical Ride?
Call FedNor Transportation at 781.552.4559 for a Springfield wheelchair van, stretcher vehicle, stair chair assist, or ambulatory ride, seven days a week from 8:00 AM to 5:00 PM. Tell us the pickup address, the destination, and the appointment time, and we will quote your exact fare on that call. Email Contactus@Fednortransportation.com or submit the online ride request for standing dialysis, infusion, and therapy schedules. Local dispatch at 945 Concord Street, Framingham, MA 01701. Powered and heavy wheelchairs welcome.